01. Case Submission

By submitting a case to MIT Dental Lab, the clinician accepts these Terms & Conditions. Please provide accurate and complete prescriptions, impressions or digital scans, bite records, shade information and implant details where applicable. Restorations are manufactured according to the clinical information and instructions provided.

Any technical advice provided by MIT Dental Lab is intended as laboratory guidance. Final clinical decisions and treatment remain the responsibility of the treating clinician.

02. Warranty

MIT Dental Lab provides the following warranty against defects in materials and laboratory workmanship.

Warranty periods commence from the original invoice date.

For the 12 months immediately following the standard warranty period, eligible remakes may receive a 30% discount from the current laboratory fee.

03. Warranty & Remakes

Valid warranty cases resulting from laboratory manufacturing or material defects will be repaired or remade without the standard laboratory manufacturing fee.

Warranty claims are assessed on a case-by-case basis and may require the return of the original restoration, together with relevant clinical photographs, scans, impressions or diagnostic information.

Remake conditions

Clinic-Side Remakes: Where the cause is clearly attributable to clinical, diagnostic, prescription, impression/scan, preparation or other clinic-side factors, the remake will be charged at 100% of the current standard laboratory manufacturing fee.

Unclear Responsibility: Where the cause of the remake cannot reasonably be determined as laboratory-side or clinic-side, a 40% remake fee will apply.

This may include changes or inaccuracies in impressions, scans, bite registrations, preparation, shade, material selection or treatment design.

New model fabrication, implant components, alloy and freight costs are charged separately.

Minor adjustments to contacts, occlusion or contours during insertion are considered part of standard chairside procedures.

04. Implant Restorations

The clinician is responsible for confirming the correct implant system, platform and component information.

Implant fixtures, screws, abutments, Ti-bases, MUAs and other third-party components are subject to the relevant manufacturer’s warranty. Replacement components may incur an additional charge where they are not covered by the manufacturer’s warranty.

05. Turnaround & Delivery

MIT Dental Lab will make every reasonable effort to meet requested due dates. Turnaround times may vary where additional clinical information, components, design approval or technical clarification is required.

Urgent and express cases are subject to laboratory capacity and may incur an additional fee.

06. Pricing & Payment

Prices are based on the current MIT Dental Lab price list unless otherwise agreed. Additional charges may apply for implant components, precious alloys, freight, express services or external manufacturing.

Invoices are payable according to the payment terms stated on the invoice or account agreement.

07. Warranty Costs

MIT Dental Lab’s warranty applies to the laboratory restoration. Unless otherwise required by law, associated clinical costs such as chair time, removal, recementation, temporary treatment, patient travel or other indirect costs are not included.

08. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

These Terms & Conditions are governed by the laws of Victoria, Australia.